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FAQs
Can I text you for support?
At Biopure Health, we're always looking for ways to make it easier to connect with us. That's why we're excited to introduce SMS text messaging as a new support channel!
Whether you have a question about your order, need help with your subscription, or just want a faster way to reach our team — you can now get support right from your phone via text.
Why Text Support?
We know life is busy. Sometimes you don't have time to write an email or wait on hold. Text messaging lets you:
- Get support quickly and conveniently
- Communicate on your schedule
- Get quick answers from our AI assistant, with our support team ready to step in when you need more help
- Pick up conversations right where you left off
How to Get Started
Getting set up is simple:
Text JOIN to (425) 671-9197
That's it! You'll receive a confirmation text letting you know you're opted in and ready to go.
Please note: Our text support line (425) 671-9197 is separate from our phone line. If you'd like to speak with someone directly, please call us at (425) 462-8414. Calls and texts cannot be received on the same number.
What Can I Get Help With via Text?
Our team can assist you with:
- Order status and tracking
- Subscription changes or cancellations
- Product questions
- Returns and refunds
- General support inquiries
A Few Things to Know
- Response times: Our team is available during business hours. We'll always do our best to respond promptly.
- This is a support channel — not a marketing channel. We will only text you in response to your inquiries or with relevant support updates.
- Your privacy matters. We will never share your number with third parties.
- Opting out is easy. Text STOP at any time to unsubscribe. Text START if you ever want to rejoin.
We're so excited to offer this new way to connect. As always, we're here to support your wellness journey every step of the way.
This article walks you through everything you need to know about using SMS text messaging to connect with our support team.
Step 1: Opt In
To start receiving support via text, you'll need to opt in first.
Text JOIN to (425) 671-9197
You'll receive an automatic confirmation message that looks like this:
"You're in! You've opted in to SMS support from Biopure Health. We're happy to help! Msg & data rates may apply. Msg frequency varies. Reply STOP anytime to unsubscribe or HELP for assistance."
Once you receive that confirmation, you're all set!
Step 2: Send Us a Message
Simply text your question or request to (425) 671-9197, and we'll respond as quickly as we can.
Please note: Our text line and phone line are separate.
- To text us: (425) 671-9197
- To call us: (425) 462-8414
Calls cannot be received on the text line, and texts cannot be received on the phone line.
Tips for faster support:
- Include your order number if your question is order-related
- Let us know your email address so we can pull up your account quickly
- Be as specific as possible so we can help you right away
Step 3: Get Support
Our AI assistant or a member of our support team will reply and work with you to resolve your inquiry. If you need more personal help, our team will take it from there.
Frequently Asked Questions
What are your SMS support hours? Our team is available Monday–Thursday, 9 AM–5 PM ET, and Friday, 9 AM–1 PM ET. We do our best to respond to all messages within 24 hours.
Is there a cost to text you? Texting our support line is free on our end, but standard message and data rates from your carrier may apply.
How do I opt out? Text STOP to (425) 671-9197 at any time. You'll receive a confirmation that you've been unsubscribed and will no longer receive messages from us.
Can I opt back in after opting out? Absolutely! Just text START to (425) 671-9197 and you'll be re-subscribed right away.
What if I need more help? If your issue requires more detailed support, our team may follow up via email. You can also reach us at:
- Call us: (425) 462-8414
- Text us: (425) 671-9197
- Email: [email protected]
SMS Keywords
| Keyword | What It Does |
|---|---|
| JOIN | Opt in to SMS support |
| STOP | Opt out / unsubscribe |
| START | Re-subscribe after opting out |
| HELP | Get assistance or contact info |
We're so glad you're here. Our team looks forward to supporting you!
Subscriptions
You can cancel a subscription anytime from your Biopure Health® account. Follow the steps below.
Tip: For the best experience, use Google Chrome, Safari, or Microsoft Edge.
How to cancel your subscription
Go to your account. Visit biopurehealth.com/account and log in with your email and one-time code.
Click "Manage subscription" on the subscription you want to cancel.
Scroll the subscription options to the right to see more actions.
Click "Cancel."
Choose the reason you're canceling.
Click "Confirm Changes."
Click "No, I still want to cancel my subscription" to finish canceling.
Need help?
If you have trouble canceling, contact our Customer Support team and we'll be happy to help.
You can change your next shipment date or how often your subscription ships anytime from your Biopure Health® account.
Tip: For the best experience, use Google Chrome, Safari, or Microsoft Edge.
How to change your shipment date or frequency
Go to your account. Visit biopurehealth.com/account and log in with your email and one-time code.
Click "Subscriptions." If a second "Subscriptions" link appears, click it to open your list of subscriptions.
Click "Manage subscription" on the subscription you want to change.
Click "Set next date" to change your next shipment date, or "Edit Frequency" to change how often it ships.
Choose your new date or frequency.
Click "Confirm changes." Your subscription will update with the new details.
Need help?
If you have trouble updating your subscription, contact our Customer Support team and we'll be happy to help.
You can update the card used for your subscription from your Biopure Health® account. The final step happens through a secure email we send you.
Tip: For the best experience, use Google Chrome, Safari, or Microsoft Edge.
How to change your subscription payment method
Go to your account. Visit biopurehealth.com/account and log in with your email and one-time code.
Click "Subscriptions." If a second "Subscriptions" link appears, click it to open your list of subscriptions.
Click "Manage subscription."
Scroll the subscription options to the right to see more actions.
Click "Edit Payment."
Check your email. Click "Back to account," then open the email from Biopure Health with the subject line "Update your payment method for Biopure Health."
Click "View Payment Information" in the email.
Click "Change" and add your new payment method.
Click "Confirm" to save your changes.
Can I delete a saved card?
A saved payment method can't be fully deleted at this time. Instead, add the new card you'd like to use, and it will replace the previous payment method on your subscription.
Need help?
If you don't receive the email or have trouble updating your card, contact our Customer Support team and we'll be happy to help.
Biopure Health subscriptions help ensure you receive the products you rely on, delivered automatically and on schedule. By enrolling in a subscription, you can maintain consistency in your wellness routine without the need to reorder each time.
You may customize your subscription by selecting the products and delivery frequency that best meet your individual needs. Changes can be made at any time through your customer account.
All subscription purchases receive **10% off** each product. Please note that subscription discounts cannot be combined with other promotions or offers.
Subscriptions are flexible and risk-free. You may skip a delivery, pause, or cancel your subscription at any time directly from your customer dashboard.
If you're trying to manage an order or subscription with a company called BioPurge, you're in the right place to find out where to go — but the wrong place to get it fixed. Biopure Health® is a completely separate, unaffiliated company from BioPurge, and we do not have access to BioPurge accounts, orders, or subscriptions.
Biopure Health® and BioPurge Are Two Different Companies
We know the names sound alike, and it's an easy mix-up to make. To be clear:
- Biopure Health® and BioPurge are independently owned and operated. We are not affiliated, partnered, or connected with BioPurge in any way.
- We cannot view, cancel, modify, or refund a BioPurge order or subscription. Our support team does not have access to their systems.
- If you were charged by BioPurge, that charge was not made by Biopure Health®.
How to Manage Your BioPurge Subscription
For help cancelling, pausing, or managing a BioPurge order or subscription, please contact BioPurge directly:
BioPurge Support Portal
https://trybiopurge.com/pages/contact
Business hours: Monday–Friday, 5:00 AM–5:00 PM (Eastern Standard Time)
If you have an order or subscription with Biopure Health® and need help, visit our Contact Customer Support page and we're happy to assist.
Product Shelf Life
At Biopure Health®, we provide a manufacture date and a suggested use-by date to guide your use. These indicators help ensure you’re getting the full benefit of the product during its optimal window of effectiveness.
When it comes to dietary supplements, it's important to understand the difference between shelf life and expiration date. While both relate to how long a product remains effective and safe, they serve different purposes:
Shelf Life refers to how long a supplement is expected to maintain its potency, purity, and overall quality when stored properly. After this period, the supplement may still be safe to use, but its effectiveness could begin to diminish. For example, the active ingredients might not deliver the same level of support as when the product was first manufactured.
Expiration Date, when provided, is the final date through which the manufacturer guarantees the full potency and safety of the supplement. Using supplements beyond this date is not recommended, as the product may no longer perform as intended.
How to Determine the Shelf Life or Expiration Date for a Biopure Health® Product
The manufacture or expiration date is typically found on the bottom or lower half of the container. Contact Customer Support for shelf life information.
Examples of the manufacture and expiration dates on Biopure Health® products.
Hylaronic Acid
Mega Spore Biotics
Micro Minerals
Chlorella Pyrenoidosa
Livessense
Biopure Health's New Look
Our name evolution reflects what matters most: your path toward strengthened resilience and health. After nearly 30 years as BioPure, this shift represents a deeper commitment to placing the whole human being—physical, psychological, and spiritual—at the center of everything we do. It marks our continued movement from symptom-focused care toward Health Creation, an approach grounded in possibility, balance, and coherence.
Yes. We are the same independently operated company, with the same founder, the same team, and the same uncompromising standards. We have not been purchased or acquired.
What's changing is our expression—our name, our packaging, and our visual identity—not our ownership or our mission.
Your trusted formulas remain exactly the same—same sourcing, same potency, same purity standards, and the same careful production practices developed over decades.
Only the labels and packaging have changed, so customers can more easily recognize our formulas and understand the intention behind them.
Our new "B" logo is created from the lemniscate, also known as the infinity form. This shape is woven into our identity as a reminder of:
- The body's natural orientation toward coherence
- Our place in the world and our responsibility within it
- The integrity and transparency behind each ingredient
It reflects our belief that health is a dynamic, continuous process—one we're honored to support.
Our new packaging is designed to express what is inside the bottle. At the top of each label you'll see a rainbow band, representing:
- The beauty and coherence of the natural world
- The diversity of botanicals and ingredients we work with
- The principles of salutogenesis, which inspire our approach to strengthening resilience
We've also introduced clearer front-of-label language to help you quickly understand the key botanical intention of each formula.
No. Our commitment to purity, potency, and quality remains exactly the same.
We continue to use rigorously sourced, biologically active ingredients and remain aligned with the highest standards practitioners rely on.
Yes—absolutely. All products shipped during our transition are safe, fresh, and fully aligned with our uncompromising quality standards.
Staying true to our sustainable values, we're reducing waste and honoring our resources by continuing to use our current packaging until inventory naturally transitions to the new Biopure Health look.
You may receive either version for a short time, but the formulas inside remain exactly the same.
No changes are required on your end. You'll simply begin receiving Biopure Health® products in their refreshed packaging as inventory transitions. All formulas, order processes, and subscriptions remain the same.
We believe the future of healthcare lies not just in addressing symptoms, but in creating and restoring health.
Strengthening resilience is central to this philosophy. It reflects:
- The body's natural ability to move toward balance and coherence
- Our desire to support long-term well-being, not just moments of imbalance
- Our ongoing dedication to biologically active nutraceuticals that meet the demands of modern life
Healthcare Professional Program
A Healthcare Professional Account is designed for qualified practitioners who integrate Biopure Health® formulations into their clinical work to support patient care and long-term health creation.
Through this program, we provide preferred practitioner pricing, access to professional-only educational resources, and personalized customer support tailored to the needs of healthcare providers. Whether you are a functional medicine practitioner, naturopath, chiropractor, nutritionist, or other licensed or certified health professional, this program is designed to support you in confidently recommending Biopure Health® products within your practice.
At Biopure Health®, we take a proactive and systems-based approach to wellness, blending the best of science and nature to create high-quality formulations. Our comprehensive product portfolio is designed to support key areas of health, including detoxification, immune function, gut health, and overall resilience.
We are committed to partnering with healthcare professionals who value integrity, quality, and meaningful outcomes. A Healthcare Professional Account provides access to trusted formulations along with the education and support needed to help patients move toward sustainable, long-term well-being.
Becoming a Biopure Health® Wholesale Partner is simple. Follow the steps below to get started:
1. Prepare Your Credentials
To open and maintain a wholesale account with Biopure Health®, we require verification of professional qualifications. Applicants must provide one of the following:
Primary documentation:
An active State Medical Board License
If a State Medical Board License is not applicable in your field, alternative documentation may include:
A valid business license and one of the following:
Documentation showing authority to practice in your locality
Certificate or license from an accredited national medical or holistic training program
Diploma from a holistic vocational school or college
Board certification from an accredited holistic or medical association
All submissions are subject to review and approval by BHP Holdings, Inc. and Biopure Health® management.
2. Complete the Application
Fill out our online wholesale application here: Biopure Health – Wholesale Form
3. Await Review & Approval
Our team will review your application and follow up within 2–3 business days with the next steps in the approval process.
Our Healthcare Professional Program is designed to support healthcare professionals and wellness practitioners with exclusive perks that make integrating Biopure Health® products into your practice effortless and rewarding. As a wholesale partner, you'll enjoy:
- Free shipping on orders over $250—Save on delivery costs and stock up with ease. See How do I get free shipping? for details
- Exclusive access to product training & resources—Gain valuable knowledge through our educational materials, downloadable resources, and training sessions to help you better serve your patients and clients
- Complimentary drop-shipping—Ship orders directly to your patients or clients at no extra cost, ensuring convenience and efficiency
- Complimentary product consultation—Get expert guidance from our product expert to help you select the most suitable products for your practice
To learn more about drop-shipping or to schedule a product consultation, contact our Practitioner Care team at [email protected].
By joining our program, you gain more than just discounts—you receive dedicated support, streamlined ordering options, and professional resources to enhance your ability to deliver high-quality, science-backed wellness solutions to those you serve.
Healthcare Professional Affiliate Program
Biopure Healthcare Professional Affiliate Program
The Biopure Health Affiliate Program is designed for members of our Healthcare Professionals group and wellness advocates who are passionate about sharing high-quality, science-backed supplements with their audience.
Who Can Apply
Whether you're a licensed healthcare professional or a content creator with an engaged audience, you may be eligible to join. We welcome HCPs, influencers, wellness advocates, and anyone with a strong social media following or email list who shares a passion for health and aligns with our brand values. All applications are reviewed on a case-by-case basis.
How to Apply
If you meet the criteria above, visit our website to submit your application. Our team will review it and follow up with the next steps.
For questions about eligibility, contact us at [email protected]
The Biopure Health Affiliate Program is designed for members of our Healthcare Professionals group and wellness advocates who are passionate about sharing high-quality, science-backed supplements with their audience.
Who can apply?
See Who can join the Affiliate Program? for eligibility details.
How do commissions work?
As a Biopure Health affiliate, you have two ways to earn commissions and share savings with your audience—an affiliate link and an affiliate code:
- Affiliate link: Share your unique link to biopurehealth.com through your website, social media, or email list. When a retail customer clicks your link and makes a purchase, you earn a 40% commission on their order
- Affiliate code: Share your unique code for customers to enter at checkout. When a retail customer applies your code, they receive a 10% discount on their order and you earn a 30% commission
See How do I earn commissions with the Affiliate Program? for payout details.
How do I apply?
If you meet the eligibility criteria, submit your Affiliate Program application. Our team will review it and follow up with the next steps.
For questions about eligibility, contact us at [email protected].
You earn a commission when a retail customer makes a purchase through your affiliate link or with your affiliate code.
How much can I earn?
- Affiliate link (no discount for the customer): you earn 40% of the sale
- Affiliate code (customer enters it at checkout): the customer receives 10% off and you earn 30% of the sale
- Auto-applied code (populated when the customer clicks your link): the customer receives 10% off and you earn 30% of the sale
See What's the difference between my affiliate links and code? for how each option works.
How and when am I paid?
- All commissions are tracked through Affiliatly
- Affiliates are paid quarterly
- A minimum balance of $50 must be reached before a payout is issued
Where can I see my earnings?
Log in to your Biopure Health Affiliate Dashboard to see your commissions and payout history.
Your unique Affiliate Link and Affiliate Code can both be found inside your Affiliate Dashboard.
Access your dashboard here: My Affiliate Dashboard
Once logged in:
- Navigate to the Info Page section of your dashboard
- Copy your unique Affiliate Link to share directly with your audience — this link tracks all purchases made when a customer clicks through to biopurehealth.com
- Copy your Affiliate Code to share with patients and followers so they can enter it at checkout for a 10% discount
Looking for your commissions, referral stats, or account details? Everything you need lives in your Affiliately account — the platform we use to manage our affiliate program.
You can log in anytime using the direct link below:
Biopure Health Affiliate Account login
Once you're logged in, you'll have access to:
- Your earnings and payout history
- Referral and click tracking
- Account and payment settings
If you have trouble accessing your account, please reach out to our support team and we'll be happy to help.
There are three ways a customer's purchase can be credited to you as an affiliate.
1. Affiliate link (no discount)
- The customer receives no discount
- The affiliate earns 40% of the sale
- No indication of the affiliate is shown at checkout
- The sale is tracked automatically via Affiliatly
2. Coupon code (manual entry)
- The customer manually enters the coupon code at checkout
- The customer receives 10% off
- The affiliate earns 30% of the sale
- No affiliate information is displayed at checkout, but the sale is tracked via Affiliatly
3. Auto-applied coupon code
- The coupon code is automatically populated when the customer clicks the link
- The customer receives 10% off
- The affiliate earns 30% of the sale
- The affiliate code is displayed at checkout, and the sale is tracked via Affiliatly
Which should I use?
- Use your link when sharing online, where customers can click directly—social media posts, emails, blog posts, or stories
- Use your code when a clickable link isn't possible—podcasts, videos, in-person events, or printed materials
For payout details, see How do I earn commissions with the Affiliate Program?
Yes — if you are a U.S.-based Affiliate Practitioner and earn $600 or more in a calendar year, you will be required to submit a completed IRS Form W-9 before your commission payment can be issued at or above that threshold.
You can download a W-9 form directly from the IRS website at irs.gov. Once completed, please submit it to us at [email protected].
If you are an international Affiliate Practitioner, additional tax documentation may be required upon request.
For questions, contact us at [email protected]
How Do I Use the Affiliate Link Generator?
The Biopure Health® Affiliate Link Generator allows you to create personalized referral links to individual products or pages on our website.
Each generated link includes your unique affiliate tracking information, allowing you to earn commissions on qualifying customer purchases.
Step 1: Log In to Your Affiliate Dashboard
Visit the Biopure Health Affiliate Dashboard.
Log in using your registered email address and password.
Select Link Generator from your dashboard menu
Step 2: Copy the Product URL
Visit biopurehealth.com.
Find the product or page you want to share.
Copy the complete URL from your browser's address bar.
Tip: You can generate links to individual products, collections, or other pages on the Biopure Health website.
Step 3: Generate Your Affiliate Link
Return to the Link Generator in your Affiliate Dashboard.
Paste the URL into the link generator field.
Select any additional options you'd like to use:
Generate shortened URL: Creates a shorter link that's easier to share.
Generate discount link: Automatically applies your assigned affiliate coupon at checkout.
Click Generate.
Your personalized affiliate link is now ready to use!
Step 4: Copy and Share Your Link
The Link Generator provides two sharing formats:
Affiliated Link: Copy this link for emails, social media, text messages, and direct customer recommendations.
HTML Code: Use this option to embed your affiliate link on a website or blog.
Important: Be sure to share your generated affiliate link rather than the original product URL so your referrals can be tracked.
Understanding Your Link Options
Standard Affiliate Link
Sends customers directly to your selected product or page.
Tracks qualifying purchases through your affiliate account.
Does not automatically apply a customer discount.
Discount Affiliate Link
Includes your affiliate tracking information.
Automatically applies your assigned affiliate coupon at checkout.
Provides eligible retail customers with their associated affiliate discount, currently 10%.
Frequently Asked Questions
Can I create links for individual products?
Yes! Simply copy the product's URL and paste it into the Link Generator. You can create a separate affiliate link for any product you'd like to recommend.
Can I use my link on social media?
Absolutely! Affiliate links can be shared through social media, email, text messages, and websites.
Will my customers automatically receive a discount?
Only if you select Generate discount link and have an assigned affiliate coupon. Standard affiliate links do not automatically provide discounts.
How can I check my affiliate activity?
Log in to your Affiliate Dashboard and select Stats or Orders to review referral activity and qualifying purchases.
Need Help?
If you have questions about generating your affiliate links or accessing your account, our Biopure Health® Customer Support Team is happy to help.
Login Assistance-Consumer Account
We've updated our login to make signing in to your Biopure Health® account simpler and more secure. There's no password to remember. Each time you sign in, we'll email you a one-time 6-digit code.
How to log in
- Go to the Biopure Health® login page.
- Enter the email address you use to order with us and click the blue arrow.
- Check your inbox for your 6-digit login code.
- Enter the code to sign in.
Prefer to use Shop?
If you already use Shop or Shop Pay, click Continue with Shop and sign in through the Shop window instead of waiting for an emailed code.
Can't find your code?
- Gmail users: look in the Promotions tab.
- Check your Spam and Trash folders.
- Make sure you entered the email address you use to order with us.
- Still nothing? Go back to the login page and request a new code.
Seeing a "Try again" message?
Refresh the page, enter your email address again, and click the blue arrow. You should then see the screen to enter your code.
Frequently asked questions
Do I need to create a new account?
No. Your account, order history and subscriptions stay with your email address. Just log in with that email.
I checked out as a guest. Do I have an account?
Yes. An account is created when you place an order. Log in with the email you used at checkout.
How do I manage my subscription?
Log in with your email and code, then go to Subscriptions. For step-by-step help, see our subscription articles.
I'm a Healthcare Professional. Why am I seeing retail prices?
Pricing is based on the email you log in with. Log out, then log back in with your Healthcare Professional account email.
Still need help?
Email us at [email protected] and we'll be happy to help you get signed in.
Order Assistance
You can review and change the items in your cart anytime before you check out.
How to change the items in your cart
Review your cart. Use the scroll bar on the right-hand side of the cart to see all of your items.
Click the basket icon in the upper right-hand corner of the page to edit your cart.
Change the quantity to add or remove a product.
Click "Checkout" to complete your order, or "Continue Shopping" to add more items.
If you've added your payment information and clicked the button to complete your order but nothing happens, you most likely need to confirm your shipping address.
How to finish placing your order
Check whether the order went through. If you clicked "Complete order" and nothing happened, your address still needs to be confirmed.
Click "Please confirm your address" in the red box.
Confirm or update your address.
Click "Complete order" again to place your order.
Still having trouble?
If your order still won't go through, contact our Customer Support team and we'll be happy to help.
You can enter a coupon code on the checkout page, before you complete your order.
How to enter your coupon code
Go to checkout. Open your cart and click "Checkout."
Find the "Discount code or gift card" field and enter your code.
Apply the code and confirm the discount appears in your order total before you complete your purchase.
Good to know
Some discounts can't be combined. For example, subscription discounts can't be combined with other promotions or offers.
If your code isn't working, contact our Customer Support team and we'll be happy to help.
Order Fulfillment
What are the free shipping minimums?
- U.S. domestic orders: Orders over $99 qualify for free standard shipping
- International orders: Orders over $150 qualify for free standard shipping
- Wholesale orders: Wholesale orders over $250 (domestic or international) qualify for free standard shipping
Good to know
- Overnight shipping is not available for wholesale orders over $250
- Express shipping is not included as a free shipping option
View our complete Shipping Policy.
Can I return a product?
At Biopure Health®, we are committed to delivering premium wellness solutions with the highest standards of quality and care. Due to the sensitive nature of our products and our dedication to maintaining their potency and freshness, all sales made through Biopure Health® are final and non-returnable.
We do not accept product returns. Any items sent back to our warehouse will not be processed for refund, replacement, or store credit.
What if there's a problem with my order?
If you believe there is an issue with your order—such as missing, incorrect, or damaged items—please contact our Customer Support Team within 30 days of your purchase date so we can assist you promptly.
To request an order correction, email us at [email protected] and include:
- Your order number
- A brief description of the issue
- The item(s) in question
All correction requests are subject to review and approval by our Customer Support Team.
Do you offer refunds or store credit?
We do not offer refunds to the original form of payment. If a correction is approved, store credit will be issued for use exclusively on Biopure Health® products.
Please note:
- Sale and clearance items are final sale and not eligible for credit or replacement
- Store credit issuance is at the discretion of Biopure Health® based on the nature of the issue
What about subscription orders?
To avoid cancellation fees or unexpected charges, please manage your subscription settings before your next order is processed. Log in to your account to make changes.
If a subscription order has already been processed and must be canceled, it may be subject to a 75% cancellation fee, calculated on the full order total, including shipping.
Shipping & Delivery
Biopure Health® processes and fulfills orders Monday–Friday, excluding U.S. holidays. Orders are handled in the order they are received.
When will my order be processed?
- Orders placed during business hours are processed as quickly as possible
- Orders placed on weekends or holidays will be processed when our office reopens
How long will delivery take after my order ships?
Delivery time depends on the shipping method you choose. Estimated timelines begin after your order has shipped. See Shipping & Delivery for estimates by shipping method.
Can I change or cancel my order?
Once an order has been submitted, we are unable to modify or cancel it.
Need help?
Our Customer Support team is happy to help. Contact Customer Support, or review our full Shipping Policy.
What shipping methods are available for U.S. orders?
| Shipping method | Estimated delivery time | Details |
|---|---|---|
| 2-Day Shipping | 2 business days | Delivery by 4:30 PM to businesses and 7 PM to residences. Alaska and Hawaii typically require 3 business days. No weekend delivery. |
| Overnight Shipping | Next business day | Delivery by the next business day. Overnight deliveries to remote areas may arrive as late as 8 PM. No weekend delivery. |
| Free Standard Shipping | Up to 10 business days | Available for qualifying orders within the contiguous U.S. Delivery times may be longer for Alaska, Hawaii, and other non-contiguous regions. |
When do shipping estimates begin?
Estimated shipping timelines begin after your order has shipped and do not include order processing time, weekends, or holidays. For example, 2-Day Shipping delivers within two business days after your order leaves our facility, not two days from when you placed it.
How are free-shipping orders sent?
Orders that qualify for free shipping are sent via standard, non-express shipping. See How do I get free shipping? for order minimums.
Can weather or carrier issues delay my delivery?
Yes. Delivery to residential, remote, or rural addresses may require additional transit time, and weather, carrier delays, or other unforeseen events can affect delivery times. Shipping timelines are estimates, not guarantees, and Biopure Health® is not responsible for delays caused by shipping carriers or external conditions.
Need help?
Contact Customer Support, or review our full Shipping Policy.
What currency does Biopure Health® accept?
We accept U.S. dollars (USD) only. All product prices are listed in USD and do not include taxes, tariffs, or import fees.
How long will international shipping take?
Please allow a minimum of 10 business days for delivery. Shipping times may be extended by your country's customs review process, which can add additional days.
Can you ship to my country?
Some countries and products have shipping restrictions. See Are there any shipping restrictions? for the current list.
Will I have to pay customs fees, duties, or taxes?
Possibly. Many countries charge customs fees, import duties, or taxes when shipments arrive. These charges are not included in your order total and are the customer's responsibility.
Because every country's policies vary, we recommend contacting your local customs office or tax authority for details.
Can Biopure Health® estimate or control international customs charges?
No. We cannot predict, control, or influence fees applied by customs in your country.
Who is responsible for complying with customs laws?
International customers serve as the importer of record and must follow all laws and regulations in their country. If customs holds or rejects your shipment, it is the customer's responsibility to contact customs for assistance.
What if my order is damaged or confiscated by customs?
Biopure Health® is not responsible for items damaged, delayed, or confiscated by customs authorities.
Will Biopure Health® lower the declared value on customs paperwork?
No. We cannot falsify or reduce declared values on customs invoices to lower your fees or duties.
What happens if my package is rejected by customs?
If your shipment is rejected and returned to Biopure Health® in unopened condition, we will issue a store credit for the value of the items (excluding shipping costs).
Need help?
Contact Customer Support, or review our full Shipping Policy.
Once an order has been submitted, we are unable to modify or cancel it. Orders are processed in the order they are received, so please double-check your items, shipping address, and shipping method before you complete checkout.
What if there's a problem with my order after it arrives?
If your order arrives with missing, incorrect, or damaged items, contact our Customer Support team within 30 days of your purchase date. See Can I return a product for a refund? for details.
What about subscription orders?
To avoid unexpected charges, make changes to your subscription before your next order is processed. See Subscriptions for step-by-step help.
Need help?
Contact Customer Support, or review our full Shipping Policy.
Delivery time depends on where your order is going and the shipping method you choose. All estimates are in business days and begin after your order has shipped. Processing time, weekends, and U.S. holidays are not included.
How long does delivery take within the U.S.?
- 2-Day Shipping: 2 business days (Alaska and Hawaii typically require 3 business days)
- Overnight Shipping: next business day
- Free Standard Shipping: up to 10 business days within the contiguous U.S., with longer transit times outside the contiguous U.S.
See What are the shipping options for U.S. orders? for full details.
How long does international delivery take?
Please allow a minimum of 10 business days. Your country's customs review process may add more time. See What are the shipping options for international orders? for details.
When will my order ship?
Orders are processed Monday–Friday, excluding U.S. holidays, in the order they are received. Orders placed on weekends or holidays are processed when our office reopens.
Need help?
Contact Customer Support, or review our full Shipping Policy.
Which countries can't you ship to?
Due to regulatory requirements, we are unable to ship orders to the following countries or their territories:
- Mexico
- Norway
- Belgium
- Portugal
- Spain
Are there product-specific restrictions?
- Liposomal Melatonin: Available only for purchase within the United States
- Mimosa: Cannot be shipped to Germany
We strive to keep this list up to date with the latest known restrictions. If you have questions about shipping to your country, contact Customer Support.
Product Updates
Micro Minerals has been updated!
We've made several updates to our Micro Minerals formula to improve usability, support absorption, and enhance sustainability while maintaining the foundational mineral support many people incorporate into their daily wellness routines.
Here's what's changed
Now available in a 2-oz bottle, the concentrated formula helps reduce packaging while making it easier to incorporate into your daily routine.
Biopure Health continues to transition products from plastic to glass whenever possible as part of our commitment to supporting more sustainable products.
Ingredient Update
Now includes fulvic acid, added to support mineral absorption and transport.
Micro Minerals continues to include ConcenTrace Trace Minerals, a naturally derived trace mineral complex.
New suggested use directions:
Take 1 mL (20 drops) 3 times daily or as directed by your healthcare professional.
It is most effective when taken straight or diluted in water 30 minutes before a meal, on an empty stomach.
What changed in EN-V?
We removed St. John's Wort and replaced it with two new botanical ingredients—Skullcap and Lomatium root.
Why was St. John's Wort removed?
St. John's Wort was removed out of an abundance of caution for customers who may be taking certain medications. St. John's Wort can interact with how the body processes some medications, so we chose to replace it with botanicals that do not share this concern.
What was added?
Skullcap
Skullcap (Scutellaria lateriflora) is a plant native to North America that has been used traditionally in Western herbalism to support relaxation and a calm nervous system.*
Lomatium root
Lomatium root (Lomatium dissectum) is a wild-crafted root native to the Pacific Northwest that has a long history of traditional use among North American indigenous peoples.*
Is EN-V certified organic?
Yes. Our EN-V formula is now certified organic by CCOF, which is one of the most trusted organic certifying organizations in the United States.
What's in the full EN-V formula?
Organic Chinese Skullcap root, Organic Olive leaf, Bitter Melon fruit, Organic Green Tea leaf, Organic Nettle leaf, Lomatium root, Organic Reishi mushroom, and Organic Skullcap leaf, stem, and flower in a base of Purified Water and Organic Sugarcane Ethanol.
*These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.
Product Information
You may notice a Proposition 65 (Prop 65) warning label on certain Biopure Health® products. This label is required by the State of California and is not unique to our company.
What is Prop 65?
Proposition 65 is a California law that requires businesses to provide warnings if their products may contain trace amounts of chemicals known to the state to cause cancer, birth defects, or other reproductive harm. The list includes naturally occurring substances found in soil, water, and plants.
Why is the warning on our products?
Some of our ingredients are plant-based or earth-derived, which may naturally contain trace levels of minerals or heavy metals from the environment.
These levels are often well below federal safety limits, but Prop 65 has much stricter thresholds than federal or international standards.
The warning does not mean that our products are unsafe. It simply ensures compliance with California law.
Our commitment to safety
Biopure Health® carefully tests and sources all ingredients. Our products meet or exceed federal and international safety standards. The Prop 65 label is a legal requirement for California, not an indication of product quality.
If you have questions about Prop 65 and how it applies to Biopure Health® products, our team is happy to help.
Occasionally, we retire a product — whether to make way for an improved formula, a better offering, or because a key ingredient is no longer available at the quality we require. We know how much these products can mean to your routine, and we don't make these decisions without careful consideration.
Below is our current list of discontinued products. If you're looking for a recommendation or just have questions, our team is here to help you find what you need.
Discontinued Products
PerioPaste
Lipo-C
BrioTech Spray
MegaSpore ProBiotic
Essential O3 Ozonated Tooth & Gum Paste
Essential O3 Ozonated Deodorant
BioPure O3 Oils 10-in-1
Deep Purple
Stevia
Curcusyn
All Suppositories
Paraficus
Mucuna Bean
O3 Olive Oil
Green Coffee Extract
MicroSilica®
Clove, Walnut & Wormwood
LY-CO
Fem-Tox
Rosemary Tincture
Artemisinin & Garlic
Calcium EDTA Suppositories (formerly Scorpios)
Being Discontinued — Available While Supplies Last
The following products are being discontinued and will not be restocked. You can still order them while supplies last.
Artemis
Artemisinin (0.85 oz)
Andrographis, 100% Organic (2 fl oz)
Mimosa (4 fl oz)
Lymph Balm (2.5 oz)
Cistus & Propolis Toothpaste (2.5 oz)
Essential O3 Ozonated Oil Pulling Rinse
e-SMOG 5G/EMF Wave Defense Neck Gaiter (White)
e-SMOG 5G/EMF Wave Defense Beanie (Black)
e-SMOG 5G/EMF Wave Defense Lap Blanket
Recommended Alternatives
Paraficus → Mimosa (available while supplies last)
BioPure O3 Oils 10-in-1 → Rizol Myrrh
MicroSilica® → ZeoBind®
Fem-Tox → Lymph Balm (available while supplies last)
LY-CO → Biopure CockTail® and Cistus Incanus Tea
How Do I Reduce the Alcohol/Ethanol in My Tincture?
Most Biopure Health® tinctures use a natural ethanol (alcohol) base as a preservative and extraction solvent. If you have a sensitivity to alcohol, you can reduce the amount in your dose before taking it using the method below.
The Hot Water Method
- Measure your usual dose into about 2 to 4 oz of hot water (fresh off the boil, cooled slightly, is fine — it doesn’t need to be actively boiling).
- Stir and let it sit uncovered for 10 to 15 minutes. The heat and open surface help the alcohol evaporate out of the liquid.
- Once the water has cooled to a comfortable temperature, drink as usual.
Please Note
This method removes most of the alcohol content, but not all of it. If you have a diagnosed alcohol allergy — rather than a general sensitivity or a preference to avoid it — please check with your healthcare provider before using this method, since a small amount of alcohol will remain.
Frequently Asked Questions
Why do Biopure Health® tinctures contain alcohol?
Alcohol (typically derived from sugarcane) is used as a natural preservative and extraction solvent. It helps draw out and stabilize the active botanical compounds in the tincture.
Can I use cold water instead of hot water?
No. Heat is what drives the evaporation, so cold water will not meaningfully reduce the alcohol content.
The information we provide you about BH products is not a substitute for medical advice provided by your physician. Consult your physician or other qualified health care professional about your health or well-being before taking supplements.
Contact Us
At Biopure Health® we're here to support you every step of the way. Whether you have questions about our products, need help with an order, or are a practitioner interested in opening a Healthcare Professional account, we're happy to help.
Customer Support Hours
Monday–Thursday
9 AM–5 PM ET
Friday
9 AM–1 PM ET
Chat with us live during business hours—just click the "Need Help?" icon in the bottom-left corner of any page.
Email Contacts
General Customer Support & Orders
[email protected]
Product Questions & Education
[email protected]
Wholesale & Practitioner Inquiries
[email protected]
Text
You can reach our Customer Support Team via text during business hours at:
Text (425) 671-9197
Phone
You can reach our Customer Support Team by phone during business hours at:
Call (425) 462-8414
Chat
Chat with us live during business hours—just click the "Need Help?" icon in the bottom-left corner of any page.